Refund policy
Guarantee:
GelliCo USA is a brand you can trust. We want all of our customers to feel confident and comfortable when purchasing any of our products. All of our products are backed up by a 7-day money back guarantee so you can shop risk-free and try the product yourself, however, you must also read the Return and Exchange policy in order to qualify for money back guarantee, and exchanges.
Returns and Exchanges:
Returns and exchanges must be made within the 7 days, from the time the products arrive at their destination. If your product is damaged during the shipment, we must be notified before 3 days have passed, from the time you received your items. In order to return any product, it must not have been excessively used or empty. If the product has been tampered and replaced with another product that is not ours, we are entitled to deny you a refund or an exchange.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at gellicousa@gmail.com and send your item to Arizona Warehouse: 452 E. Southern Ave Mesa, Arizona 85204 in USA.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
Shipping
To return your product, you should mail your product to Arizona Warehouse: 452 E. Southern Ave Mesa, Arizona 85204 in USA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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